EXCHANGE AND RETURN POLICY

All goods purchased from us can be returned within 14 calendar days, provided that the presentation and documentation proving the purchase of the product on www.zipupbali.com are preserved

Terms of exchange and return:

Goods that have not lost their consumer qualities and a receipt for payment for the goods are allowed for exchange and return. Return or exchange is possible only in the country of Indonesia in the province of Bali.
Items whose commercial or consumer properties have been lost due to the fault of the buyer, in particular, as a result of violation of the rules of operation (overload, extreme operating conditions, mechanical damage as a result of careless handling, etc.) are not accepted for exchange and return.
When returning goods that did not suit the buyer for personal reasons (wrong color, size, shape), the online store returns only the cost of the goods, excluding shipping costs. Return or exchange of goods is carried out at the expense of the client.

You can always contact us by any of the methods in the "CONTACTS" section.

Damage and problems Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the problem and fix it. Return or exchange of goods, in this case, will be carried out at the expense of the store.

If You find your luggage broken after FLIGHT - It is Not our problem, It is problem of airlines.
You can find instructions how to get compensation from airline below.
Original text (In Russian) you can find here https://journal.tinkoff.ru/broken-luggage/